Refund & Exchange Policy

Last Updated: October 26, 2026

At Always Prai, every product and experience is created with intention. We want you to feel confident and supported in your purchase.

We understand that sometimes things don’t go as planned. Please review our policies for physical merchandise, digital products, events, and services below.

1. Physical Merchandise

We accept return requests for eligible physical merchandise within 14 days of delivery.

To qualify for a return, items must:

• Be unused, unworn, and unwashed.
• Be in their original condition.
• Include any original packaging or tags, where applicable.
• Be accompanied by proof of purchase.

To initiate a return, email cs@alwaysprai.com with your order number and reason for the return.

Please wait for return instructions before sending merchandise back.

Returns sent without prior authorization may not be accepted.

2. Non-Returnable Items

The following items are generally final sale unless damaged, defective, incorrectly fulfilled, or otherwise required by law:

• Personalized or custom-made merchandise.
• Digital downloads and journal packs.
• Gift cards.
• Items marked final sale before purchase.
• Merchandise that has been worn, washed, used, or damaged after delivery.
• Event tickets and booked services, except as described below.

3. Exchanges

We understand that sometimes a different size or item may be needed.

Exchanges may be accommodated for eligible merchandise within 14 days of delivery, subject to availability.

If your preferred replacement item is unavailable, we will discuss an appropriate alternative, refund, or store credit.

Customers are generally responsible for shipping costs associated with voluntary exchanges.

If an exchange is needed because of an incorrect or defective item, Always Prai will cover the applicable replacement shipping costs.

4. Return Shipping Costs

For returns based on a change of mind, size preference, or similar reason, customers are responsible for return shipping costs.

Original shipping charges are nonrefundable for voluntary returns, unless otherwise required by law.

For verified defective, damaged, or incorrectly fulfilled orders, Always Prai will provide an appropriate resolution without requiring the customer to bear reasonable corrective shipping expenses.

We do not charge a restocking fee for approved eligible returns.

5. Refund Processing

Once your returned merchandise has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are issued to the original payment method, unless another arrangement is permitted and agreed upon.

Please allow up to 10 business days after refund approval for processing, although your bank or payment provider may require additional time to post the credit.

Refunds required by law will be issued within the applicable legal timeframe.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery whenever possible.

Include your order number, a description of the issue, and photographs if available.

Depending on the circumstances, we may offer:

• A replacement of the same item.
• An appropriate alternative item with your consent.
• A full or partial refund, where appropriate.

Nothing in this policy limits your rights under applicable consumer protection laws.

7. Digital Products

Due to the immediate-access nature of digital products, purchases of downloadable journal packs, guides, worksheets, and other digital resources are generally final sale and nonrefundable once access has been provided.

If you experience technical difficulties accessing your purchase, contact us so we can assist.

If the product is materially defective, not delivered, or incorrectly described, we will provide an appropriate resolution consistent with applicable law.

8. Event Tickets & Experiences

Tickets purchased for Always Prai events, workshops, retreats, gatherings, and wellness experiences are generally nonrefundable unless otherwise stated on the event listing or required by law.

Because events involve advance planning, venue reservations, supplies, and limited capacity, we cannot guarantee refunds for changes in personal schedules or failure to attend.

Ticket Transfers

We understand that plans can change. Ticket transfers to another attendee or future event may be approved at our discretion, subject to availability and any applicable restrictions.

Transfer requests should be submitted at least 48 hours before the event whenever possible.

Transfers are not guaranteed and may not be available for every experience.

Event Cancellations

If Always Prai cancels a paid event and does not provide the contracted experience, attendees will be offered a refund of the amount paid or an alternative option they may voluntarily accept, consistent with applicable law.

Event Rescheduling

If an event is rescheduled, existing tickets will generally remain valid for the new date.

Attendees who cannot attend the rescheduled date may request a refund or another available resolution, subject to applicable law and any additional terms disclosed at purchase.

Missed Events

We are unable to provide automatic refunds for missed events or no-shows.

9. One-on-One Sessions & Services

For paid coaching, clarity calls, personal development sessions, and other individual services, cancellations and rescheduling requests should be submitted at least 24 hours before the scheduled appointment.

When sufficient notice is provided, customers may request a rescheduled appointment or cancellation refund, as applicable to the service purchased.

Appointments canceled with less than 24 hours’ notice, or missed without notice, are generally nonrefundable.

If Always Prai needs to cancel a session, the customer will be offered a rescheduled appointment or an appropriate refund.

Any service-specific terms disclosed at booking will also apply, subject to applicable law.

10. Memberships & Recurring Subscriptions

When paid memberships or recurring subscription services become available, their pricing, renewal frequency, cancellation process, benefits, and any applicable refund conditions will be disclosed before enrollment.

Members will be able to cancel future renewals in accordance with the terms provided at enrollment and applicable law.

11. Contact Us

If you have questions about a purchase or need assistance, please contact:

Always Prai
Website: https://alwaysprai.com
Email: cs@alwaysprai.com

We appreciate your understanding and your continued support of the Always Prai community.