Shipping Policy

Last Updated: October 26, 2026

Thank you for shopping with Always Prai! Every purchase supports our mission of creating meaningful experiences, resources, and community centered on creativity, healing, and personal growth.

We want your shopping experience to be as seamless as possible. Please review our shipping information below.

Order Processing & Delivery

Orders containing physical merchandise, including apparel, hats, drinkware, and accessories, are fulfilled through our shipping and fulfillment partners.

Order processing: within 24 hours. Estimated shipping time for most products: 4–7 business days. Estimated shipping time for Empowerment Boards: 7–10 business days. Timing depends on the product, destination, and carrier.

Please note:

• Business days exclude weekends and U.S. federal holidays.
• Delivery estimates are not guaranteed arrival dates.
• Processing and shipping times may vary during holidays, promotional periods, or periods of high demand.
• Personalized, preorder, or special-release products may have different timelines, which will be disclosed on the product page.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your order and delivery destination.

Any applicable shipping charges will be disclosed before you complete your purchase.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, when tracking is available.

Tracking information may take up to 48 hours to update after the carrier receives your package.

Shipping Locations

We currently offer shipping to eligible addresses within the United States.

Available delivery locations and shipping options are displayed at checkout. International shipping is not currently guaranteed.

Incorrect Shipping Information

Please review your shipping address carefully before completing your purchase.

If you notice an error, contact us immediately at cs@alwaysprai.com with your order number and correct shipping information.

We will do our best to accommodate changes before shipment. However, we cannot guarantee that an address can be updated once an order has entered fulfillment.

Additional shipping costs resulting from an incorrect address may be the customer’s responsibility, except where otherwise required by law.

Delayed, Lost, or Missing Packages

Occasionally, deliveries may be affected by carrier delays, weather, or unexpected circumstances.

If your package is delayed or marked as delivered but cannot be located, please contact us at cs@alwaysprai.com.

We will review the available tracking information and work with our fulfillment partners to investigate the issue.

If we cannot ship your order within the advertised shipping period, we will provide the applicable delay notice and the opportunity to cancel for a refund as required by law.

For orders that are not delivered, we will assess the circumstances and provide an appropriate resolution consistent with applicable consumer protection laws.

Damaged or Incorrect Orders

If your package arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery, whenever possible.

Include:

• Your order number
• A brief description of the issue
• Clear photographs of the item and packaging, if available

We will review the situation and arrange an appropriate replacement or refund, where applicable.

This reporting period does not limit any rights you may have under applicable law.

Digital Products

Digital journal packs, downloadable guides, and other digital resources are delivered electronically and do not require physical shipping.

Access or download instructions will be provided through the applicable checkout, download, or confirmation process.

Contact Us

For questions about your shipment, please contact:

Always Prai
Website: https://alwaysprai.com
Email: cs@alwaysprai.com

Thank you for supporting Always Prai and being part of a community where growth, connection, and purpose come together.